Last updated: August 2026
1. Introduction
These Terms and Conditions govern your use of the services provided by The Peaks Dental & Implant Centre ('the Practice', 'we', 'us', or 'our'), located in Mossley, and your use of our website. By booking an appointment, accessing our website, or receiving treatment at The Peaks Dental & Implant Centre, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services or website.
The Peaks Dental & Implant Centre is a private dental practice regulated by the General Dental Council (GDC). All treating clinicians are registered with the GDC.
2. Dental Services
The Peaks Dental & Implant Centre provides a comprehensive range of private dental services, including but not limited to:
General and Preventive Dentistry: Routine health checks, dental hygiene therapy, and restorative fillings.
Dental Implants & Oral Surgery: Single-tooth implants, full-arch restorations, bone grafting, and surgical procedures.
Cosmetic Dentistry: Composite bonding, professional teeth whitening, and porcelain veneers.
Orthodontics: Clear aligners (e.g., Invisalign) and fixed cosmetic appliances.
Periodontics & Endodontics: Advanced gum treatments and root canal therapy.
Facial Aesthetics: Non-surgical facial treatments.
Emergency Assessments: Triage and urgent dental care.
All services are subject to a thorough clinical assessment. We reserve the right to decline or modify treatment based on clinical judgement, patient medical history, or other factors relevant to patient safety and successful treatment outcomes.
3. Appointments and Cancellations
3.1 Booking Appointments
Appointments can be booked by telephone, via our official website, or in person at the Practice. Appointment requests are subject to availability and are only confirmed once you receive formal confirmation from the Practice.
3.2 Attendance
Please arrive on time for your scheduled appointment. Late arrivals may result in a reduced treatment time or the need to reschedule your appointment to avoid disruption to other patients. We ask that you contact us as soon as possible if you anticipate running late.
3.3 Cancellations and Rescheduling
We require a minimum of 48 hours’ notice for the cancellation or rescheduling of routine appointments. For longer or specialist appointments (including dental implant surgery, complex oral surgery, or sedation procedures), a minimum of 72 hours’ notice may be required.
Failure to provide adequate notice, or failing to attend an appointment without notice ("Did Not Attend" / "DNA"), may result in a cancellation fee or forfeiture of your deposit. Repeated cancellations or non-attendances may result in removal from our patient list.
3.4 Emergency Appointments
We endeavour to accommodate dental emergencies as promptly as possible. Emergency assessment appointments are subject to a fixed fee. Please contact the Practice during opening hours for emergency assistance instructions.
4. Fees, Payment and Financial Arrangements
4.1 Private Fees
The Peaks Dental & Implant Centre operates as a private dental practice. All fees are charged in accordance with our current private fee schedule, which is accessible on our website and available upon request at reception.
4.2 Treatment Plans and Estimates
Before commencing any course of treatment, we will provide you with a written treatment plan and itemised cost estimate. This estimate is based on the clinical assessment at the time and may be subject to revision if unforeseen clinical complications or changes to the treatment plan arise during the course of care.
4.3 Payment
Payment is required at the time of each appointment unless a specific installment or financial agreement has been arranged in writing with the Practice. We accept major debit/credit cards and bank transfers. We do not accept cheques.
4.4 Finance and Payment Plans
Subject to status and eligibility, interest-bearing and interest-free finance options may be available for eligible treatment plans. These are facilitated through regulated third-party finance providers and are subject to their specific terms and conditions. The Practice is not responsible for decisions made by independent credit providers.
4.5 Outstanding Balances
Outstanding balances must be settled promptly. The Practice reserves the right to charge administrative interest on overdue accounts and to refer unpaid debts to a third-party debt recovery agency. In such cases, all associated legal and collection fees will be added to the outstanding balance.
5. Treatment and Clinical Matters
5.1 Informed Consent
Before any treatment commences, we will obtain your informed consent. This involves explaining the proposed procedures, associated risks, benefits, costs, and potential alternative options. You retain the right to withdraw consent at any time prior to or during treatment.
5.2 Clinical Discretion and Outcomes
All clinical decisions are made in accordance with professional clinical judgement and evidence-based standards. While we strive to achieve the best possible aesthetic and functional results, we cannot guarantee specific outcomes, as physiological responses vary between individuals.
5.3 Referrals
Where appropriate or clinically necessary, we may refer you to an external specialist or tertiary healthcare provider. The Practice is not liable for the provision or outcomes of care supplied by independent third-party practices.
5.4 Medical History
You are required to provide a complete and accurate medical and dental history, including details of current medications, allergies, lifestyle factors, and underlying conditions. It is your responsibility to inform us of any changes to your health status. Failure to disclose relevant information may compromise treatment safety and limit our liability regarding any resulting complications.
6. Data Protection and Privacy
The Peaks Dental & Implant Centre processes personal and special category data (including clinical records and health histories) in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Data Collection: We collect personal information to deliver clinical care, manage bookings, process payments, and fulfill statutory obligations.
- Sharing: Data will not be shared with external third parties except where necessary to facilitate your care (e.g., dental laboratories, referral centers), satisfy legal requirements, or where explicit consent has been granted.
- Rights & Retention: You have the right to request access to, rectification of, or deletion of your personal data. Clinical records are retained for a minimum of 11 years following the last date of treatment (or until a minor reaches the age of 25), in accordance with GDC and NHS health record guidelines.
For inquiries regarding data privacy or to request our full Privacy Notice, please contact our Practice Manager.
7. Website Use
7.1 General Information
Content provided on our website is for general educational and informational purposes only. Information published online does not constitute formal medical or dental advice and must not be used as a substitute for professional diagnosis or consultation.
7.2 Intellectual Property
All website content, including copy, visual elements, logos, and design assets, is the property of The Peaks Dental & Implant Centre or its content suppliers and is protected under relevant copyright laws. Unauthorised copying, reproduction, or distribution is strictly prohibited.
7.3 Cookies
Our website uses standard cookies to optimize performance and gather analytical usage data. By continuing to browse our website, you consent to the deployment of cookies in accordance with our Cookie Policy.
7.4 Third-Party Content
Where our website contains links to external sites, these are provided for convenience only. We hold no responsibility for the content, privacy practices, or accuracy of third-party platforms.
8. Complaints Procedure
We are dedicated to maintaining high clinical and customer care standards. If you are dissatisfied with any aspect of your experience, we encourage you to inform us immediately so we can investigate and address your concerns.
8.1 Internal Resolution
Please direct formal complaints in writing to the Practice Manager via email or post to our Mossley address. We aim to acknowledge receipt of complaints within 3 working days and provide a comprehensive written outcome within 20 working days.
8.2 External Escalation
If you remain dissatisfied following our internal response, you may escalate the matter to external regulatory authorities:
- Dental Complaints Service (Private Care): 0208 253 0800 | www.dentalcomplaints.org.uk
- General Dental Council (GDC): 020 7167 6000 | www.gdc-uk.org
- Care Quality Commission (CQC): 03000 616161 | www.cqc.org.uk
9. Limitation of Liability
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury resulting from negligence, fraud, or any statutory liability that cannot be legally limited under English law.
Subject to the above, the Practice’s maximum aggregate liability to you for losses or damages arising out of or in connection with our services or website shall not exceed the total fees paid by you for the specific treatment course in question. We accept no liability for indirect, consequential, or economic losses.
10. Changes to These Terms
We reserve the right to modify or replace these Terms and Conditions at any time. Updated versions will be published on our website and will take effect immediately upon posting. Continuous use of our services or website constitutes acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any legal claims or disputes arising under or in relation to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Details
For any questions, clarification, or notice regarding these Terms and Conditions, please contact us:
Practice Name: The Peaks Dental & Implant Centre
Location: 14 Arundel Street, Mossley, OL5 0LS, UK
Email: practicemanager@thepeaksdental.com
Telephone: 01457 838 995
Website: www.thepeaksdental.com
